FAQ - Frequently Asked Questions

Frequently Asked Questions

LAMPES BERGER
What are the benefits of diffusing the Lampe Berger?
Lampe Berger purifies and perfumes the air indoors like no other system. Catalytic diffusion, which has been perfected over the years, destroys the molecules responsible for undesirable odors. This property makes the Lampe Berger an essential ally for anyone wanting to breathe purified air, whilst enjoying the effective diffusion of fragrances and a splendid decorative item.

In which room can the Lampe Berger be used?
You can use a Lampe Berger in any room in your home: lounge, reception room, bathroom, kitchen, office, bedroom, corridor, hallway. The atmosphere created in each room will be different depending on the fragrance and the design of the lamp you choose. The ideal situation is to have several lamps and have one fragrance per lamp.

Lampe Berger diffuses the scent rapidly, evenly and lastingly, even in a large room. With an incredible variety of styles, shapes and materials (glass, porcelain, crystal, etc.), the lamp collection will decorate every interior.

Which diffuser and scent is best for my home or my room?
You can use any Lampe Berger and any diffuser refill in any room in your home. However, we've made it easy and have curated our best scents for each room.

Kitchen Diffusers & Scents
Bathroom Diffusers & Scents
Living Room Diffusers & Scents 

Can the Lampe Berger be left permanently on?
For optimal use, your Lampe Berger should remain lit for 30 minutes for a 12m² (40 cubic feet) room. Look after your item to properly enjoy your Lampe Berger by watching the tutorial!

Can the Lampe Berger be used in the presence of children?
Yes, you can use a Lampe Berger in the presence of children, as long as you follow the recommendations for use and ensure that children do not handle the lamp themselves and that the lamp is not within their reach.

Are Maison Berger fragrance diffusers safe?
We do not use any harmful chemicals in our fragrances, and we do not test on animals. Our fragrances are made with 90% pharmaceutical alcohol and 10% plant extract to create the scent.

How should I choose my first lamp?
Purchasing a Lampe Berger is opting for a unique and high quality object. With an incredible variety of styles, shapes and materials (glass, porcelain, crystal, etc.), the lamp collection will decorate every interior. To guide you in choosing your lamp, an on-line help module is available; a few questions will be enough to suggest the right lamps for your interior.

Retailers of Lampes Berger are also at your disposal to share their expertise and advise you in choosing your first lamp.

What is the life span of a lamp?
Lampes Berger are of very high quality. By looking after your lamp properly, your Lampe Berger will accompany you for many years! In particular, it is important to only use Maison Berger Paris perfume in your Lampe Berger. This way, the burner can last for one year or 200 uses; remember to regularly renew it for optimal use of your Lampe Berger.

HOME FRAGRANCES
Can fragrances other than those by Maison Berger Paris be used in a Lampe Berger?
Only the use of Maison Berger Paris perfumes with the Maison Berger Paris catalytic process guarantee quality and safe use of the Lampe Berger. Using any other perfume than those by Maison Berger Paris could damage your Lampe Berger irreversibly.

Is it possible to blend Maison Berger Paris perfumes?
Each of our perfumes is a unique olfactory composition that guarantees quality perfuming and optimal diffusion. To enjoy the benefits of your Lampe Berger, you should not mix perfumes together. However, if you want to modulate the intensity, you can add Air Pur So Neutral to your Lampe Berger.

How do you change the perfume?
To change the perfume in your lamp, burn Air Pur So Neutral in your lamp for 20 minutes; you can then use the new Maison Berger Paris perfume of your choice.
To enjoy several olfactory notes in your interior, the ideal situation is to have several lamps and to allocate a perfume per lamp.

Why does catalytic combustion destroy odors but...not the odors of the Maison Berger Paris perfume?
Maison Berger Paris strives to perpetuate and protect its technique. The House has a technical centre in Limoges, carries out R&D permanently and files patents.
There are two zones in the burner. An external part, a catalytic zone, where the temperature reaches around 500°C, which allows for the catalytic oxidation of alcohol and destroys unwanted odors. A central part, with a much lower temperature (200°C), which diffuses the Home Fragrance whilst perfectly preserving the notes and thus guaranteeing excellent olfactory quality.

Why is there isopropyl alcohol in Maison Berger Paris perfumes and not another alcohol?
Attentive to the quality of air indoors, Maison Berger Paris commits to only diffuse substances which are perfectly managed and controlled. Maison Berger Paris works with the best French perfume-makers to develop refined olfactory universes and strives invariably to guarantee the harmlessness of its products. Isopropyl alcohol perfectly meets the promises of quality and harmlessness of Maison Berger Paris.

How do I know which perfume to choose?
Perfume is the heart of our business, and we focus on rich olfactory creations and on the composition of the notes. The rich and varied collections, based on exceptional fragrances, are a real tribute to French tradition and know-how.
To help you choose your home fragrance, there is an online module to guide you, to find the perfume that best meets your wishes and your interior. Lampe Berger retailers can also help you discover the rich olfactory universe of Maison Berger Paris, with testers at your disposal.

My favorite perfume is no longer on sale, what can I do?
Some perfumes are sometimes discontinued. Let the online Fragrance Finder help you to find the perfume that will best meet your expectations and your interior.

What are Maison Berger Paris’ requirements in terms of the quality of its perfumes?
Our specifications are very strict concerning perfumes. We only use substances that are controlled by an independent laboratory, which do not create smoke or undesirable fumes while the perfume is diffused. Our strict internal requirements are applied at every step of perfume creating.

Do home fragrances have an expiry date?
No, our perfumes do not have an expiry date.

Is there a difference between lamp fragrances by the Maison Berger Paris brand and Lampe Berger Paris fragrances?
The Maison Berger Paris brand designs, produces and sells the perfumes for Lampe Berger. In some shops, you may find Lampe Berger Paris perfumes; they are the same as the Maison Berger Paris lamp refills.

REED DIFFUSERS
What is the point of using a scented reed diffuser?
The collection of Maison Berger Paris scented reed diffusers is an invitation to discover another way of perfuming your interior and decorating it with elegance. Thanks to the cold perfuming system by capillarity, the fragrances are diffused for several weeks, intensely or delicately.

How long is the diffusion time of a scented reed diffuser?
A scented bouquet filled with 125ml of perfume diffuses for around 8 weeks.

How can I revive my reed diffuser
To optimize the efficiency of your scented reed diffuser, remember the turn the twigs regularly. You can also remove or add twigs to modulate the intensity of the perfume and to make it last longer.

When should I buy new twigs?
All of our bouquets are refillable with Maison Berger Paris reed diffuser refills. Every time you use a new perfume in your reed diffuser, you need to renew the diffusing twigs to fully enjoy the scent.

Is it possible to put Lampe Berger perfumes in the scented reed diffuser?
Our perfumes are designed especially for each diffusion mode and must not be mixed or used otherwise. Ensure you choose the reed diffuser refills for proper fragrance diffusion.

What is the difference between the black polymer twigs and the willow twigs in the bouquets?
We offer different diffusing twigs, designed especially for intense or delicate perfuming. Opt for intense diffusion with polymer twigs, for a sleek and contemporary result. Or perhaps you prefer the natural look of willow twigs. Or choose ceramic objects in floral shapes for milder diffusion and a fancy decorative choice.

 

ELECTRIC MIST DIFFUSERS
After switching on my device, I notice that there is no, or little, mist. What should I do?

• Check that the power cable is properly plugged in and that the diffuser is on.
• The solution used is not suitable for the device. Only Maison Berger Paris ready-to-use solutions guarantee the proper operation of our diffusers.
• If your diffuser flashes 5 times when switched on, this informs you that there is an insufficient amount of perfume in the reservoir. To solve this, just add the required amount in the receptacle.
• Ensure that the quantity of perfume does not exceed the maximum level in the reservoir, which is 80 ml. Otherwise, empty out any excess.
• Check that nothing is contaminating the ultra-sound plate. If there is, clean it with a soft cloth. 
• Inspect the mist output and the slot which may be blocked and remove any obstructions.
• Check that diffusion was not stopped using the remote control (diffusion off button pressed down).
 

The mist stopped while my device was working. Why is this?
If your diffuser flashes 5 times when switched on, this informs you that there is an insufficient amount of perfume in the reservoir. To solve this, just add the required amount in the receptacle.

When my diffuser switches off, after using the full amount of perfume solution, I notice that there is still a little bit of perfume in the diffuser reservoir, is this normal?
It is normal for there to be a small amount of perfume residue after each use.

If you want to use the same perfume in your diffuser, fill it up again to 80 ml.

If you want to change the perfume, discard the remaining perfume and clean the reservoir with a soft cloth before filling it up again with the perfume refills for Maison Berger Paris electric diffuser.

 
Why isn't' the remote control working? 

• Ensure that the plastic strip has been removed.
• The battery may be dead; replace it with a CR2025 battery.  
• It is also possible that the electric diffuser is not detecting the remote control, therefore be careful to point the remote control at the diffuser and to be no more than 3 metres away.

I noticed sparks when plugging in the electric diffuser, why is this? 
You must have plugged in the power cable before connecting it to the electric diffuser. However, the power cable must be connected to the diffuser before being connected to the electrical supply. It is essential to do things in this order to avoid any malfunctioning. 

The diffuser is not turning on. 

1. Check that the power cable is properly plugged in.
2. Make sure that the on/off button on the remote control or under the diffuser is properly pressed down.

There is foam in the Maison Berger Paris ready-to-use solution, is this normal?
If the solution is shaken, it is normal for there to be foam. Let the solution rest before use.

For any other malfunction, please contact the customer service. 

Is my electric diffuser under warranty? 
There is a two-year warranty for the electrical part; this does not include the outer part. This depends on you using your electric diffuser according to the instructions and only with perfume refills for the Maison Berger Paris electric diffuser. For any complaints, please provide proof of purchase and contact your point of sale or the Maison Berger Paris customer service, which can be contacted at info@maisonberger.us. Refunds can only be made with the prior consent of Maison Berger Paris.

Tips & hints to ensure your diffuser works properly: 

• Only use electric diffuser refills from Maison Berger Paris. Using any other solution may clog your electric diffuser prematurely.

• Never put water, perfume or essential oils in your diffuser. Maison Berger Paris perfume solutions are ready-to-use; adding water may cause limescale to build up and affect your diffuser.
  
  

CANDLES
Why use a scented candle?
With the warmth of the flame and the conviviality of the ritual, the Maison Berger Paris candle collection will bring your interior to life and tell many stories: the caress of cotton, the freshness of verbena, the exoticism of amber, the nostalgia of soaps from yesteryear, etc.

What are the candles made of?
Caring about the quality and harmlessness of its products, Maison Berger Paris has developed candles made of 100% plant-origin wax, colorant-free, vegan and with cotton wicks for clean burning.

How do they differ from conventional candles?
Maison Berger Paris candles are different in many ways: they are vegan, made of plant-origin wax and colourant-free. The wick is made of cotton. Hand-moulded and scented through the body, they offer unrivalled uniform and refined diffusion.

How long does a Maison Berger Paris candle last?
The life span of a candle depends on its size. Used normally, a 210g candle lasts around 35 hours; a 180g candle around 30 hours and a 680g candle around 80 hours.

How do I look after my candle?
To make your Maison Berger Paris candle last, regularly cut the wick and make sure the wick is straight before lighting it. After it has been lit for a few seconds, a “pool” forms around the wick and the delicate scent is released. Look after your candle properly by watching the tutorial.

CAR DIFFUSERS
What is the diffusion time of the fragrance?
The car diffuser is rechargeable and provides a lasting scented environment. The ceramic refills ensure optimal use for around 4 weeks.

Are there difference fragrances?
The car diffuser fragrance collection is available in Aroma, Parfums and anti-odor lines. Take your favorite fragrance with you as you travel and add a decorative touch to your vehicle's passenger compartment.

Where should I put my diffuser in my car?
Put your car diffuser on the fan for optimal diffusion. Look after your car diffuser properly by watching the tutorial.

DELIVERY
What are the delivery time-frames?
Your package is prepared within 1-2 business days and we ship via UPS Ground. Our delivery window for standard shipping is 6-8 working days. Once your order is shipped you will receive a shipping confirmation email to track your order status.

*Please understand that business days do not include weekends or holidays such as  New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas

What are the delivery costs?
Standard shipping is 6-8 business days. Orders from 1lb to 5lb are $4.90. For orders over 5lb standard shipping cost is $19.90. Any order from $99 is eligible for free shipping which is automatically applied at checkout.

*Please note we do not offer expedited shipping.

How can I modify a delivery address?
In your personal space, you have an address book in which you can manage different delivery addresses. Note that once your order has been validated, it is no longer possible to change your delivery address.

Do you deliver abroad?
The maison-berger.com website delivers only in the United Stated (It excludes Puerto Rico, California, Hawaii, the US Virgin Islands, Alaska and other the other US territories).

How can I track my order?
You will receive an email when your order is shipped to allow you to track your package.

What should I do if there is a product missing from my order?
We take special care in preparing your package. However, if a product is missing or damaged in your package, we invite you to contact the customer service which will do its best to meet your satisfaction.

support@maisonberger.us

RETURNS AND REFUNDS

What are the conditions for returns and refunds?
Due to the nature of our product, all sales are final. Please refer to the Terms and Conditions.

If you received a damaged or defective item, pleased contact our customer support team within 14 days of receipt at support@maisonberger.us.

RETAIL STORES
What are the boutique opening times?
In the United-States, we have a network of over 1200 retailers. The contact details for these shops can be viewed on the Store Locator.

Where can I find Maison Berger Paris products?
You can find our products on the e-shop, in decoration shops, in departments stores and in specialized shops. View the Store Locator to find the shop which is easiest for you to get to.


CUSTOMER SERVICE
How can I contact the Customer Service?
You can contact the Customer Service by email at support@maisonberger.us

Is my personal data protected?
Maison Berger Paris does its utmost to protect its customers’ personal data. Our databases are not sold to third parties. In addition, if you want to modify or delete your personal data, contact the Customer Service by email at support@maisonberger.us

How can I be informed of events and offers from Maison Berger Paris?
To stay informed of our new products and news, sign up for the Maison Berger Paris newsletter by following this link, or follow us on Facebook or instagram.


CAREERS AND CORPORATE
Where should I send my application to work at Maison Berger Paris?
To apply to work at Maison Berger Paris, you may send your application to the Human Resources department to rh@maisonberger.us

(Yes, that is RH@maisonberger.us, not HR....we are very French this way!)

What is the company's address?
The company’s head office is at 168 Fifth Ave, Suite #301, New York, NY 10010.