What are the benefits of diffusing the Lampe Berger?
Lampe Berger removes odors and perfumes the indoors like no other system. Catalytic diffusion, which has been perfected over the years, destroys the molecules responsible for undesirable smells. This property makes the Lampe Berger an essential ally for anyone wanting to breathe refreshed air, while enjoying the effective diffusion of fragrances and a splendid decorative item.
Where can I use a Lampe Berger?
You can use a Lampe Berger in any room in your home: lounge, reception room, bathroom, kitchen, office, bedroom, corridor, hallway. The atmosphere created in each room will be different depending on the fragrance and the design of the lamp you choose. The ideal situation is to have several lamps and have one fragrance per lamp.
Lampe Berger diffuses the scent rapidly, evenly and lastingly, even in a large room. With an incredible variety of styles, shapes and materials (glass, porcelain, crystal, etc.), the lamp collection will decorate every interior.
Can the Lampe Berger be left on permanently?
For optimal use, your Lampe Berger should remain lit for 30 minutes for a 12m² (40 cubic feet) room. Look after your item to properly enjoy your Lampe Berger by watching the tutorial!
How should I choose my first lamp?
Purchasing a Lampe Berger is opting for a unique and high-quality object. With an incredible variety of styles, shapes and materials (glass, porcelain, crystal, etc.), the lamp collection will decorate every interior. You can begin with a starter set and follow our above suggestions to choose the right scent for your space.
What is the life span of a lamp?
Lampes Berger are of very high quality. By looking after your lamp properly, your Lampe Berger will accompany you for many years! In particular, it is important to use only Maison Berger Paris perfume in your Lampe Berger. This way, the burner can last for one year or 200 uses; remember to regularly renew it for optimal use of your Lampe Berger.
To extend the life of your lamp, we recommend cleaning the lamp exterior only with a microfiber cloth. Use of sponges or cleaning products may deteriorate the lamp’s lacquer coating. We also highly recommend using a funnel with your lamp to prevent spills, as the alcohol content can also damage the lamp’s exterior.
Can I use Maison Berger reed diffuser refills in my lamp? Or other lamp fragrance formulas?
No. These products have a different composition that does not allow them to work in the lamp. Using these products in your lamp can damage the wick.
Only the use of Maison Berger Paris perfumes with the Maison Berger Paris catalytic process guarantee quality and safe use of the Lampe Berger. Using any other perfume than those by Maison Berger Paris could damage your Lampe Berger irreversibly.
Is it possible to blend Maison Berger perfumes?
How do you change a perfume?
To change the perfume in your lamp, burn Air Pur So Neutral in your lamp for 20 minutes to clean out the wick and the lamp. You may also air out your wick in a dry place. Uou can then use the new Maison Berger Paris perfume of your choice.
To enjoy several olfactory notes in your interior, we recommend having several lamps and allocating one perfume per lamp.
How should I choose a perfume?
Perfume is the heart of our business, and we focus on rich olfactory creations and on the composition of the notes. The rich and varied collections, based on exceptional fragrances, are a real tribute to French tradition and know-how.
To help you choose your home fragrance, there is an online module to guide you to the perfume that best meets your wishes and your interior.
You may also read above our recommendations for fragrances per setting and use.
Lastly, Lampe Berger retailers can help you discover the rich olfactory universe of Maison Berger Paris, with testers at your disposal.
My favorite perfume is no longer sold. What can I do?
Some perfumes are seasonal and may be discontinued. Please visit our online Fragrance Quiz to find a perfume that will best suit you. You may also contact us at firstname.lastname@example.org for further advice. We love chatting about fragrance!
What are Maison Berger Paris’ requirements in terms of the quality of its perfumes?
Our specifications are very strict concerning perfumes. We only use substances that are controlled by an independent laboratory, which do not create smoke or undesirable fumes while the perfume is diffused. Our strict internal requirements are applied at every step of perfume creating.
Do home fragrances have an expiry date?
No, our perfumes do not have an expiry date.
Is there a difference between lamp fragrances by the Maison Berger Paris brand and Lampe Berger Paris fragrances?
The only difference is in the name! The Maison Berger Paris brand designs, produces and sells the perfumes for Lampe Berger. In some shops, you may find Lampe Berger Paris perfumes; they are the same as the Maison Berger Paris lamp refills.
How does the Lampe Berger work?
The Lampe Berger process is made possible thanks to our Air Pur 3P Lamp Burner, the holder of 7 international patents and the result of ongoing research conducted by our technical center in Limoges, France’s ceramic capital.
Our burner – which consists of a ceramic “stone” and a cotton wick - harnesses the power of fire and catalytic combustion at the site of the burner. The heat emitted by the burner attracts malodorous molecules and destroys them. This action is combined with the diffusion of perfume into your space.
Since 2019, our new ceramic formulation has improved catalytic performance and resistance to air conditioning. The new Lampe Berger-shaped insert allows temperature control in the fragrance diffusion zone, maintaining the olfactory quality of the fragrance and limiting clogging during use.
The new cotton wick is less dense, with a standard length of 40cm, and is adaptable to all lamp volumes. It is better suited to regulating the supply of perfumed to the burner and ensures optimal consumption and diffusion of the perfume.
Why does catalytic combustion destroy odors but not the smell of the Maison Berger Paris perfume?
There are two zones in the burner. An external part, a catalytic zone, where the temperature reaches around 500°C, which allows for the catalytic oxidation of alcohol and destroys unwanted odors. A central part, with a much lower temperature (200°C), which diffuses home fragrance while perfectly preserving its notes and thus guaranteeing excellent olfactory quality.
Are Maison Berger fragrance diffusers safe?
We do not use any harmful chemicals in our fragrances, and we do not test on animals. Our fragrances are made with 90% cosmetic-grade isopropyl alcohol, 1% proprietary fragrance, and purified mineral water to create the scent. The standards we use to maintain safety in the chemical compounds of our fragrance formulas are more severe than those required by the International Fragrance Association. We hold ourselves to a higher standard to ensure the safe use of our product.
We also remind you of the simple gestures that should not be forgotten in terms of hygiene in the home: regular airing of rooms, frequent use of a vacuum cleaner (especially if you have rugs or carpeting), lower temperature in living areas, annual maintenance of boilers, and regular cleaning of air vents.
What are the ingredients of the lamp fragrance? Is the lamp fragrance safe to use?
Our specifications are very strict when it comes to fragrances. We only use controlled substances tested by an independent laboratory which ensures the absence of fumes and undesirable emanation during the diffusion of perfumes. Our internal requirement is present at all stages of the creation of perfumes.
Our fragrances are all lab-tested and comply with the International Fragrance Association’s safety standards and the requirements of standard ASTM D770.
Our lamp fragrances are made with cosmetic-grade alcohol and fragrance (90% isopropyl + water and fragrance). Fragrance, as in standard in perfumery, is typically a mix of naturally and synthetically-derived materials.
We work with experienced and qualified perfumers in Europe to bring you an exceptional perfume and sensory experience. Always attentive to quality in all its forms, Lampe Berger counts on the topmost fragrance producers for developing elegant olfactory experiences, while at the same time ensuring that only substances that are perfectly mastered and controlled are diffused into the air.
Are your products formulated with synthetic or natural fragrance? What’s the difference?
Our products, like most fragrances, are created with a mix of natural and synthetic
ingredients. There are several reasons for this.
Nature only offers about 400 natural raw materials that can be used in perfumery. While
these do make up the perfumer’s palette, a large number of synthetic raw materials play a role as well. This opens up our options to 4,500 different scents, allowing our perfumers to create endlessly.
As our home fragrances are composed like body perfumes, we use the full range of perfume ingredients. Our fragrances are meant to be complex, rather than focused on a single note, as an essential oil would be. Don’t be surprised if your fragrance appears to change over the course of diffusion!
There are many advantages to synthetic materials: constant prices for our customers,
ingredient integrity and longevity, preservation of natural resources, no or fewer allergens, and scent stability.
In short, the world of perfumery has many more possibilities thanks to synthesis, so our products and our perfumes in particular use the full range of raw materials, natural and synthetic, to create the most beautiful olfactory compositions we can.
Does the fragrance contain hormone disruptors?
There are no endocrine disruptors in our perfumes. They are excluded from our formulas.
Why is there isopropyl alcohol in Maison Berger Paris perfumes and notanother alcohol?
Attentive to the quality of air indoors, Maison Berger Paris commits to only diffuse substances which are perfectly managed and controlled. Isopropyl alcohol perfectly meets the promises of quality and harmlessness of Maison Berger Paris.
Can the Lampe Berger be used in the presence of sensitive people?
All our perfumes are tested through extremely rigorous quality protocols, and we ensure the quality of the raw materials we use. However, we do not recommend the use of the Lampe Berger in the presence of sensitive people such as infants (0 to 3 years old), pregnant women, or immune-compromised people.
Can the Lampe Berger be used in the presence of children?
Yes, you can use a Lampe Berger in the presence of children over three years old, as long as you follow the recommendations for use. Please ensure that they do not handle the lamp themselves and that the lamp is not within their reach.
Can the Lampe Berger be used in the presence of pets?
Maison Berger fragrance is not dangerous to adult animals. In fact, many of our customers use our products to remove pet odors in their spaces! However, we do advise you to follow the recommendations for best use and ensure that the products are out of your pet’s reach.
As an exception, we advise against using the Lampe Berger in the presence of baby animals, fish in aquariums, and birds.
Our products are not tested on animals, and we do not use animal material to make them.
How does one safely dispose of the product?
Due to the flammable nature of alcohol-based products, we recommend you dispose of
contents at a special or hazardous waste processing site.
Hazardous waste must be disposed of in accordance with the environmental legislation of each locality. Waste management must be carried out without endangering human health and without damage to the environment, in particular without creating a risk to water, air, soil, fauna or flora. Do not contaminate soil or water with waste or dispose of it in the environment.
Are your products recyclable?
Only our bottles and boxes are recyclable. Some packaging may contain elements that may interfere with recyclability. Please check the recycling regulations of your locality prior to recycling our products.
Do your bottles contain BPA?
The use of BPA is prohibited in the production of our bottles.
What are the delivery time-frames?
Your package is prepared within 1-2 business days and we ship via UPS Ground. Our delivery window for standard shipping is 6-8 working days. Once your order is shipped you will receive a shipping confirmation email to track your order status.
*Please understand that business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, and Christmas.
What are the delivery costs?
Standard shipping is 6-8 business days. Orders from 1 lb to 5 lbs are $9.90. For orders over 5 lbs, standard shipping cost is $19.90.
Any order $99 and more is eligible for free shipping which is automatically applied at checkout.
*Please note we do not offer expedited shipping.
How can I modify my order?
Note that once your order has been validated, we cannot modify it. Please contact us at email@example.com for further assistance.
How can I modify a delivery address?
In your personal space, you have an address book in which you can manage different delivery addresses. Note that once your order has been validated, it is no longer possible to change your delivery address.
Do you deliver abroad?
The maison-berger.com website delivers only in the United Stated. (This excludes Puerto Rico, California, Hawaii, the US Virgin Islands, Alaska and other the other US territories).
How can I track my order?
You will receive an email when your order is shipped to allow you to track your package.
What should I do if there is a product missing from my order?
We take special care in preparing your package. However, if a product is missing or damaged in your package, we invite you to contact the customer service which will do its best to meet your satisfaction. Please contact us within 14 days of receipt at firstname.lastname@example.org
My order was marked as delivered, but I haven’t received it.
Haven't received your package? Please contact UPS first and retain communications for your records.
Returns & Refunds
Where can I find Maison Berger products?
You can find our products online, in home décor boutiques, in departments stores, and in specialized shops. In the United States, we have a network of over 1200 retailers. View the Store Locator to find a retailer near you.
How can I contact Customer Service?
You can contact Customer Service by email at email@example.com.
I purchased my Maison Berger product from a retailer or Amazon. Should I still contact you?
Unfortunately, we are not able to process requests, refunds, or exchanges for customers shopping with another retail partner or Amazon. We invite you to shop with us on www.maison-berger.com so that we may honor your requests in the future.
For assistance with Amazon orders, please contact Amazon at 1-888-280-4331.
For assistance with an order purchased from another store, kindly contact the retailer.
Is my personal data protected?
Maison Berger Paris does its utmost to protect its customers’ personal data. Our databases are not sold to third parties. In addition, if you want to modify or delete your personal data, contact Customer Service by email at firstname.lastname@example.org
How can I be informed of events and offers from Maison Berger Paris?
To stay informed of our new products and news, sign up for the Maison Berger Paris newsletter by following this link, or follow us on Facebook or Instagram.
Are the products under warranty?
Yes! All of our products are under a one-year warranty.
To file a warranty claim, please provide proof of purchase and contact us at email@example.com. Refunds or replacements can only be made with the prior consent of Maison Berger Paris.